As soon as customers receive a notification when their order is ready, they can receive it themselves instead of waiting days or weeks for delivery. Especially when customers use click and collect services during the lockdown period, customers choose when to choose based on their time and needs. Therefore, it leads to faster order fulfillment as it avoids any issues that might affect home delivery. In big-box retailers, supermarkets, and restaurants, customers choose to click and collect as a quick, convenient, reliable, and contactless option and give them greater control.
3. Streamline retail operations
You may still have to pay the rent and general costs of electricity, gas, and insurance during the downtime. So it makes sense to keep your store running so you can maintain cash flow. Meanwhile, click and collect isn’t resource-intensive to run as a distribution option. Therefore, this is ideal for small businesses with a limited number of employees. Plus, you reinforce a sense of community and encourage spending, which benefits both retailers and customers.
4. Increase customer engagements