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Dear partners,

In our recent post, we announced the retirement of the POS Professional Plan and will shift our focus only on one POS Commerce from December 2021. 

To ensure that the new POS plan aligns with the scope and contains the features defined in the contract, Magestore will change and update our current Warranty Policy for POS Commerce.

This article informs you of these warranty changes and recommendations so that you will have a proper plan accordingly.

What’s new in the Warranty Policy for Magestore POS Commerce?

The Warranty Service of POS Commerce will last for one year since the first sales order is confirmed. During your active warranty period, you will have access to the latest product version. After your warranty period has expired, please renew your warranty to get the newest version.

For example, your warranty period is from 1st December 2021 to 1st December 2022, and throughout this time, the latest POS Commerce version is v4.18.0, then you can download it from our package downloading page easily.

What does the new Warranty Policy contain?

Magestore guarantees all below products and services when this Warranty Service is active:

  • The latest version of POS Commerce
  • Professional Support level:
    • Business working hours: 09:00 – 17:00 (GMT+7), on Vietnamese working days. (Vietnamese holidays excluded)
    • First-time response: Maximum of 24 hours during business working hours
    • Support channel: Instant message on Slack
    • One dedicated support agent will keep track of customer support information
    • One dedicated project manager will plan and report the progress weekly
  • You can access and keep the below assets:
    • GitLab: To store source code
    • Jira service desk: To submit and store service request history
    • Slack channel: To instantly communicate with the Magestore Support team
    • Package downloading page: To download the latest version of POS Commerce

Recommendation

The changes will take effect from December 2021. We recommend that you check when your warranty will expire, then soon have appropriate actions. This ensures you can experience our best services and timely support.

For more information

Should you have any questions regarding the Warranty Policy changes, please contact your project manager or account manager for help.

Jeng Nguyen

Author Jeng Nguyen

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Magestore | POS for Magento

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Sell online or in your physical stores seamlessly with real-time data synchronization.

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What is Magento POS

A Magento POS (point of sale) system is software integrated with the Magento platform to synchronize data between your online and offline stores and facilitate retail operations. Magestore POS is a web-based and Magento-native POS which requires at least one Magento website to work.

Who needs Magento POS system

The Magento POS system is developed for retailers with both Magento eCommerce websites and physical stores, and want to use the Magento website as a centralized place to manage all sales data and sell both online and offline.

Some features of Magento POS system

A basic Magento POS can work as a cash register to create orders, add discounts and taxes, print receipts, and manage sales. But a complete Magento POS system can assist you with more advanced tasks, such as inventory control, supplier management, loyalty programs, etc.

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Let us show you how it all works

After you complete the registration form & schedule a meeting with us, we'll contact to ask for your confirmation. This demo session is completely FREE & requires no commitments.

1. Where we'll discuss

We do screen sharing, so the demo will be conducted using Google Meet.

2. What we'll do

Our specialists will guide you through the POS solution and answer any questions you have. All to see if our POS system fits your business requirements.

3. What you'll get

  • A LIVE demo session to see how Magestore POS works
  • A FREE demo site to explore every product feature
  • A FREE consultation with our expert to discuss the best-fit solution for your business.

4. Additional information

  • A demo typically lasts for 45 minutes, but we can adjust the duration based on your needs
  • No preparation required but it's nice to have your requirements clear
  • Additional team members are welcome to join
  • If you want to see how Magestore POS works in reality, you can contact one of our customers and ask for their experience
  • Magestore doesn't do cold-calling, we only contact you on request.

Magestore | POS for Magento

About the Magento platform

1. What is Magento?

Magento is an open-source platform that helps retailers create eCommerce websites, released on March 31, 2008, by Varien and developed on Zend Framework. In 2018, Adobe acquired Magento with a price of $1.68 billion. There are currently about 270,000 eCommerce websites running on Magento in 2022.

2. Why do retailers choose Magento?

Most of our customers say Magento is speedy and more customizable than others; it is suitable for medium and large enterprises or fast-growing businesses with complex requirements/customizations.

Not sure if you're using Magento, check your website here!

3. What to do next?

  • If you are new to Magento or searching for eCommerce platforms, you can explore more about Magento in this article.
  • If you are looking for Magento website development services, please reach our dedicated service team here.
  • If you've already had a Magento website and are searching for a POS system, please close this pop-up and continue exploring.