Magento is an extremely powerful system that delivers great website performance and expands your sales opportunities. However, to keep the website running well and safe all the time, it’s essential that you add new features, fix bugs, test periodically, and update regularly.
The 2 main purposes of website support services are to fix something or improve something. Basically, you can divide Magento’s website maintenance and support services into 2 categories:
- Extend the website functionalities
- Eliminate the existing errors and issues
Magento support services
As a free edition, Magento Open Source doesn’t provide support services. You can consider outsourcing Magento developers for comprehensive Magento development and support.
With Magento Commerce and Magento Commerce Cloud editions, you can submit a ticket for technical issues and receive remote support. However, their response time and scope are limited within Magento’s functionality. Thus, you may still need to have your own Magento development team to handle other issues related to third-party extensions, integrations, and custom logic for instant support.