Similarly, store closing procedures may vary in different stores but share some typical tasks as follow:
The same as opening time, closing time is also a good chance for robbery. Closing operations, like opening procedures, should be completed in pairs or more. Evening security should be prioritized because criminals know there is more likely to be more money on the premises in the evening.
Clearing the stores
Customers should be notified 15 minutes before the store closes. This allows them to finish their shopping and go straight to the cash registers. After that, check all areas of the store, including restrooms, stockrooms, and closets, to make sure no one is still there. After this has been confirmed, bring in all banners, signs, and shopping carts that were left on the sidewalk or outside the store. All doors should be locked, especially the main entrance and exit doors. A supervisor should allow customers and employees to go and relock the door after each exit. Customers and employees should be watched when they leave to ensure they haven’t taken any unpaid items with them.
Restock and recovery
Products are moved around or may be left at the checkout counter. Therefore, you have to check all the rooms, all the shelves, and counters to return all misplaced merchandise to its proper location. Conduct inventory counts and make sure that the sold quantities match with the data in the inventory management system. Take more stock from the back and place it in the proper product displays to replace sold inventory. Restocking ensures that the store is ready to sell again the next day.
Make sure your store is clean before you leave. This will make the process of reopening the next day go more smoothly. Go over the following list of daily closing housekeeping responsibilities:
- Clean the entire store, including the counters and mirrors, and make sure the fitting rooms are spotless
- Remove dust from product displays and fittings after mopping the floors
- Turn off all electronics
- Remove the garbage and recyclables
- Prepare for the next day
Closing registers and POS system
Set aside a certain amount of time to count cash and close all safes and cash drawers. Cash should be counted away from the registers, customers who are lingering in the business, and the front entrance. Managers should see and formally acknowledge the money countdown. After that, turn off your point of sale system. Make sure that all credit card machines are settled and your cash registers are safe.
Before turning off the lights, walk the floor one more time after turning off any computers, working displays, overhead music, and seasonal objects like lights, televisions, and more.
Check that everything is in its appropriate place and that the windows and doors are properly locked. Before leaving the store through the front door, activate the alarm system and learn the duress code. All closing workers should depart at the same time. Before leaving, close the doors and double-check that they are properly locked.