JESSIE: Actually, the process is the same with big and small projects. Basically, with a customer, we always require them to prepare at least 1 DEV site, which is closed to the Production site and will be the acceptance site for every feature before the launch.
Firstly, we will verify site information, discuss with customers the process to apply code when launching the system. Next, BA will work closely with customers to define the features they need to see which one is available in our product, which one needs to add more config/customization.
Then, we will start to install, code customization, configure everything regarding the customer’s business on the DEV site. The most important part is testing. All of the things of the new system will be tested by BA carefully to make sure it works correctly with the customer’s expectations. Besides, we will also install performance tool tracking so that we can help them check the system performance during the launching time.
Finally, we will support customers deploy the software to the LIVE site, usually about 1-2 weeks before the launching day because we need time to test everything again 1 more time on the LIVE site.
Every step will be defined clearly with a timeline after discussing with the customer, and as I said, our team is the one who goes along and supports the customer in each step.”