2. Delivery is quick and correct
One of the biggest issues that explains why your customer stops shopping in your store is SHIPMENT.
There are two kinds of customers. One is who can wait for you even in two or three days. Others are the ones who cannot wait for you for more than 1 hour. Worse, due to the nowadays busy world, most of your customers are the second type.
Omnichannel distribution helps you do that!
In omnichannel, all your locations and channels will be integrated into one. Thus, no matter where your customers are, you still can ship products for them in the shortest distance and shortest time.
Save your money and save your customer time. How great is that!
Let’s take a small basic example to clarify this concept.
Linda is a customer of a sport store named Mage Sport, which is 2 hour-driving far from her house. She orders to buy a bicycle, a hamlet, and a sport jacket. She really needs it right now so she notes to you that “I want a quick shipping in 1 hour”.
Her orders and notes would be shown in all your “omnichannel”, which means not only does the shop receive the order but also the warehouse also knows about it. Luckily, the warehouse is quite near Linda’s house – only 15 minutes’ driving.
After the system receives her order, it automatically counts the distance and chooses the shipment location will be the warehouse. Thus, the hamlet, the bicycle, and the jacket are delivered from the warehouse to Linda’s house in just 20 minutes after she ordered it.
Due to that, Mage Sport not only saves money on shipping but also satisfies its customer on the shopping journey.