Admin should be able to track all buyback stages. The customer should also see updates in their account and get an email notification about the changes if they trade online instead of offline.
The status label can differ from each business, but here’s a list of sample statuses for online purchases that you can apply to your business:
- Waiting for the reception – the customer has submitted the shipment, but the trade-in item hasn’t arrived.
- Received – the device has been received at the facility but hasn’t been reviewed.
- Under review – the device is being checked by your staff.
- Reviewed – the gadget has been successfully checked and approved for purchase.
- Paid – the payment sent to the customer (if you offer money instead of points or gift cards)
- Needs to be returned – the product needs to be shipped back to the customer.
- Shipped to Customer – the device has been shipped back to the customer.
For offline purchases, you can skip some unnecessary steps to complete the buyback order.
If you’re using an omnichannel or ERP system that connects online and offline sales channels, your trade-in items will be updated in the inventory. You can sell them along with the new products on both channels.