Terms and Conditions

Please read the following Terms and Conditions carefully before using any products or services on www.magestore.com. By purchasing, installing or using products or services from Magestore, we assume that you read and agree to all the terms of this policy.

1. COPYRIGHT

Magestore is the copyright holder of all software sold on this site. The copying, redistribution, use or publication of any products without Magestore’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or as part of any other software or product or website.

2. PRODUCT LICENSE

2.1. Grant of product license

By purchasing a product of Magestore:

  • Customer will receive 100% open source code.
  • Customer will obtain a License Certificate which will remain valid until the Customer stops using the Product; or until Magestore terminates this License because of Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and one testing site Magento installations.
  • You are allowed to customize our products to fit with your using purpose.

2.2. Description of other rights and limitations

(a) Installation and Use

For each new Software installation, you are obliged to purchase a separate License.

You are not permitted to use any part of the code in whole or part in any other software or product or website.

You are legally bound to preserve the copyright information intact including the text/link at bottom.

(b) Distribution

You are not allowed to distribute Magestore software to third parties. Any distribution without our permission, including non commercial distribution is considered as violation of this Agreement and entails liability, according to the current law. You may not place the Software onto a server that allows access to the Software via a public network or the Internet for distribution purposes.

(c) Rental

You may not give, sell, sub-license, rent, lease or lend any portion of the Software to anyone.

(d) Compliance with Applicable Laws

You must comply with all applicable laws regarding use of software products. Magestore software and a portion of it are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Accordingly, customer is required to treat the software like any other copyrighted material. Any activity violating copyright law will be prosecuted according to the current law. We retain the right to revoke the license of any user holding an invalid license.

2.3. Termination

Without prejudice to any other rights, Magestore may terminate this License at any time if you fail to comply with the terms and conditions of this License. In such event, it constitutes a breach of the agreement. Your license to use the program is revoked and you must destroy all copies of Magestore products in your possession.

After being notified of termination of your license, if you continue to use Magestore software, you hereby accept an injunction to prevent you from its further use. You will have to pay all costs (including but not limited to reasonable attorney fees) to enforce our revocation of your license and for any damages suffered by us due to your misuse of the Software.

In case of license termination, we are not bound to return you the amount spent for purchase of the Software.

2.4. Limitation of liability

In no event shall Magestore be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) rising out of 'Authorized Users' use of or inability to use the Magestore products, even if Magestore has been advised of the possibility of such damages.

In no event will Magestore be liable for prosecution arising from use of the Software against the law or for any illegal use.

3. PRODUCT UPDATE & UPGRADE

3.1. Update policy:

We offer Free Lifetime Update for our customers. When there are new changes to our Omnichannel Solution, you can download news features for your purchased package without extra fee. However, if you request implementation or other customization services for the newly-updated package, we will charge an installation fee.

Please note that our updates are independent with Magento updates.

3.2. Upgrade policy:

For products from Magento 1 version to Magento 2:

If you have purchased our solution on Magento 1.x, you can request for the same edition for Magento 2.x. However, a migration fee is needed. For further information, please contact us.

From WebPOS (version 2.4 and previous) to POS with PWA technology on Magento 2:

In September 2018, we released a new Point of Sale solution for Magento 2 with PWA technology. This solution has been developed from scratch with completely different logic, architecture, and code structure. There are significant changes compared to the previous Magento WebPOS and Retailer POS app.

As a results, our new POS is treated not as an update but a completely new product. For customers who previously purchased our WebPOS (version 2.4 and before) and/or our Retailer POS App, we have special offer for the new license if you wish to upgrade to the latest version with PWA technology. To ensure your utmost benefits, please talk to us for consultancy.

To receive important updates or promotions, Follow our blog or Subscribe to our monthly newsletter for the updated information.

4. SUPPORT

**NOTE: License Serial is required when requesting support. For more information about Product License Certificate, please refer to Section 2.1. Grant of product license.

4.1. New support policy for Omnichannel retail software:

  • For Omnichannel solution, our support is provided free for the first year.
  • From the second year, you can renew support services with a yearly certain fee.

Support includes answering questions related to our products, bug/error fixing to make sure our products work well on your site, exactly like our demo.

Support does not include customizing our product to fit your own needs. Customization request will require fee (official rate $40/hour).

To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).

4.2. For Magento extensions sold as single extension (including extensions sold at 50% price-off from 2nd October to 30th November 2017):

As of 1st December 2017, you can no longer purchase Magestore's extensions as single extension, neither at Magestore nor Magento Marketplace (including extensions sold at 50% price-off from 2nd October to 30th November 2017). Please read carefully the following policy (support/ refund/ update/ installation/ customization policy) if you have purchased individual extension(s).

  • For orders completed from 2nd October, 2017:
    1. - There are NO Support and Installation service for these extensions from 2nd October, 2017.
    2. - We stop providing Customization service as well as Update plan for these extensions
    3. - You can still refund product within 30 days from the date of purchase if needed
  • For orders completed before 2nd October, 2017:
    1. - You still get 1 free year support from the date of purchase as promised
    2. - From the second year, due to limited resource we cannot provide support for you. There are a lot of Magento agencies in the ecosystem, you can find a good replacement.
    3. - Within 30 days from the date of purchase, you can refund the extension if needed
    4. - Due to limited resource, we also cannot provide Installation, Customization service and Update plan for these extensions from the moment.
  • For orders completed before 1st March, 2016:
    1. - Our support is still provided free for lifetime as committed
    2. - However, we just support for Magento 1.x or Magento 2.x up until 2nd October, 2017 and stop providing Update plan to later Magento version.
    3. - Due to limited resource, we cannot provide Installation, Customization service and Update plan for these extensions from the moment.

To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).

4.3. For Magento extensions not available as a single extension

We want to announce that from 2nd October 2017, we’ve evolved to provide the whole Omnichannel Solution. This policy is applied for the extensions that were previously sold as single extension, including Inventory Management, Store Pickup, Dropship, Order Fulfillment, Purchase Management, Barcode Management, Web POS, Retailer POS (both Magento 1 and Magento 2) and Reward Points, Gift Card, Store Credit (both Magento 1 and Magento 2 if purchased within the Omnichannel Solution package).

For current customers who have already purchased this extension, we will continue:

  • Providing free support within a year from the date of purchase.
  • From the second year, you can renew support services at $50 per year as committed
  • You still can refund the extension within 30 days from your purchase date.
  • We still will provide Installation, Customization service and Free Update for these extensions

To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).

5. RETURN AND EXCHANGE

At Magestore, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you have two options for return or exchange.

  • Return: As Magestore’s products are downloadable, customer can request to return our products and get a full refund within the restricted refund period and conditions as mentioned in the Section Cancellation and Refund.
  • Exchange: After purchase, customer may request to exchange their purchased product for another product of equivalent or higher value. If you want to exchange product for another of higher value, you need to pay the difference in price. Please submit exchange request to our Support system. After we finish the evaluation of your request, agree upon the exchange and you have made made the essential payment (if needed), product will be added to your Magestore account for downloading under My Downloadable Products section.

5. CANCELLATION AND REFUND

Customers may cancel their use of Magestore’s service and product anytime, and the cancellation is effective immediately. Customers can request for a full refund within the restricted refund period and condition as below:

5.1. For Omnichannel solution package from 2nd October, 2017

We offer 365-day money back guarantee for Omnichannel solution. If you are not satisfied with our product during 365 days after your purchase, you can get a full refund without any extra charges; except for the two cases below:

  • During the refund process, if there’s any processing fee appeared, Magestore & customer will share the fee with the rate 50% - 50%.
  • If you want to receive refund by a different Paypal email from which you used to purchase, an extra handling fee (equivalent to about 3.9% of the total refund amount) will be deducted to cover incurred Paypal's transaction fees.

The following cases will not be issued refunds:

  • All refund requests that exceed 365-day limitation after purchase;
  • Installation and customization services fee.

To request refund, please submit a ticket with your order information to our ticket system. You will receive the refund within 7 days since your request is confirmed.

5.2. For Magento single extensions

We offer 30-day money back guarantee for all of our single extensions. If you are not satisfied with our product during 30 days after your purchase, you can get a full refund without any extra charges; except for the two cases below:

  • During the refund process, if there’s any processing fee appeared, Magestore & customer will share the fee with the rate 50% - 50%.
  • If you want to receive refund by a different Paypal email from which you used to purchase, an extra handling fee (equivalent to about 3.9% of the total refund amount) will be deducted to cover incurred Paypal's transaction fees.

Magestore will not process refund requests for the following cases:

  • All refund requests that exceed 30-day limitation after purchase;
  • Installation and customization services fee.

To request refund, please submit a ticket with your order information to our ticket system. You will receive the refund within 7 days since your request is confirmed.

6. PRODUCT DELIVERY

After finishing payment, you can download your purchased product(s) by logging into your account at Magestore and going to My Downloadable Products. A confirmation email is also sent to your registered email address. We bear no responsibilities should you give wrong personal information and email address, which leads to no receipt of confirmation email. Hence, please ensure you have checked these information carefully before proceeding with payment.

Our responsibility in product delivery is considered complete after the downloadable package of you purchased product presents in your Magestore account. If you have any enquiry or request for assistance regarding to product delivery, please send to our ticket system. Please refer to Section Support for more information regarding support after purchase.

The confirmation email may arrive in your Spam or Promotion box. Hence, please check them before contacting us.

7. POLICY CHANGES AND UPDATES

Please note that this policy may change. Magestore reserves the right to add, remove, change and/or modify this policy at any time. The changes will be updated on this page and, if the changes are significant, we will provide a more prominent notice.

Last update: Sep 10th, 2018.

Should you have any further enquiries, please contact us for assistance.

Note: Please view Magestore's policy before September 10th, 2018 here

 
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