Implement self checkout systems by phase
Just like any new business processes, self checkout implementation should take a phased or “crawl, walk, run” approach.
You can begin with a pilot project and test self checkout technology in a subset of your stores. You can set up a checkout area with both regular and self checkout and start monitoring customer experience in this area.
For example, you can collect data to see which checkout options customers prefer based on various times of the day, days of the week, the number of items, or product categories. Now you have better insights to allocate your sales staff to each checkout area during the day.
In addition, you can check how customers use the checkout system. For example, your sales staff can provide you with the most common problems that customers run into when they use self checkout. They can also gather any feedback about the user interface. Based on the feedback, you can improve your checkout software or the layout of the kiosk.