Flexible customer policy means staying ahead of the competition
After 10 years of helping more than 70,000 customers grow their business, we at Magestore often receive many requests from customers for this type of refund process. It’s obvious that retailers need to offer a more excellent customer service over their competitors, including the refund service.
However, it doesn’t mean you allow unreasonable refund requests just because your customers don’t like the color or the design of the product.
By allowing customers to refund without receipts, you will make the buying decision of the customer more comfortable. They will have a good impression of how well you handled the situation and are more likely to recommend your service and product to others. Even better, they’ll be willing to give you a second chance by ordering more next time.