Staff chooses items to exchange
In this step, your customer will choose the items they want to exchange for. Your staff will record the products and quantity into a centralized POS system.
Based on your exchange policy, your staff might also add a restocking fee to cover any activities to make the product ready to be resold.
If the customer is exchanging the product because they want another size or color, there isn’t a price difference. However, if they want to exchange one product with another, there might be a situation where the price of the new product is different from that of the original item.
If the new item is cheaper than the old item, your staff will need to refund the difference to the customer. Your staff can issue the refund amount to the customer via a credit card transaction or convert it into a gift card or store credits.
Gift cards or store credits are usually tied to a customer account. If the customer is exchanging a gift or hasn’t created an account with your business before, they should be able to join your loyalty program easily.