Run business with confidence by Magestore premium support

Free your mind from the pressure of peak time, tight deadlines, or technical problems. Premium support guarantees your business issues get resolved whenever you need.

Get a Free Consultation

Less pressure on system and tech. More time on sales and growth

A support service designed for fast-growing and large-scale businesses. Get your business up and running faster with the expert helps, so you can focus on what you love and grow.

magestore premium support via Slack

Fast response and 24/7 availability

Prioritized responses

No need to wait in queue. Get faster answers to every question via Slack instant messaging, ticket system, and direct call.

On-demand emergency support

Receive a response within 30 minutes from our dedicated support team. No time zone barrier.

Personalized assistance by an expertise team

  • You’ll work with a team who understands your business well and willing to assist you anytime.
  • At least one technical expert and one business analyst dedicated to you.
  • Get comprehensive reports of all your project issues at the end of the quarter.
  • We also provide you insights and recommendations to improve your business operations in the future.
magestore premium support-recommendations

Join 10,000+ retailers enjoying our services

I have used Magestore Omnichanel POS for years and love their service. Fast and efficient.

Bob & Lise KingKing's Framing & Art Gallery

Great experience working with Magestore team. Everyone is very nice and knowledgeable. They know what they are doing and fast in fixing any issues. Happy with our decision to go with Magestore POS system.

George KirakossianCamera Solutions

Support comparison to choose the best service that fits for you

Let’s explore the comparison between Standard, Premium, and Live support.

Standard Support

Premium Support

Live Support

Support via Magestore ticket system

Slack instant messaging

Direct call via Google meet

Prioritized status

all channels

Support 24/7

Support in customer's working time

1st response time

Within 24 hours

Within 30 minutes

Immediately

Get to know our expert team

Our experienced experts are always willing to support you to reach business success.

SOPHIE NGUYEN

Business Analyst

MIKE MAI

Project Manager

VICK DOAN

Technical Expert

EDWARD NGUYEN

Solution Specialist

PIU BUI

Technical Expert

JESSIE NGUYEN

Business Analyst

Want to ask more about premium support service?

Just leave you business details and a dedicated business consultant will contact you within 24 hours.

Talk to a Consultant