Order changes after placing are quite common in retail and come from both buyers and sellers. Buyers simply change their minds and decide to get another color, model, or size that they are more interested in. In some cases, mistakes can easily be made during checkout by staff such as adding wrong items to the shopping cart or forgetting to apply for promotions. Also, staff can find out that items are out of stock when fulfilling orders so they need to consult customers to change items in the order.
Before implementing order editing into the sales process, it’s important to understand exactly which order information is commonly edited.