Magestore POS Case study | Mr Pets – Canadian Retail POS

9 locations, 1200-1800 orders per day
How a store owner has fulfilled ALL business needs with a unique POS solution

business industry Pet Products
business scale 1 webstore
& 9 physical stores
business region Canada
magento solution Magento 2.2.x Open Source

A retailer with a big mission and an efficiency puzzle

magento retail pos solution - case study

Greg Penno has started his pet supplies business, Mr. Pet’s, for 23 years. Mr. Pet’s has 9 locations in Canada with 8.000 product SKUs, but expanding to 25.000 SKUs over the next 12 months. Greg aims to offer his customers a wider selection of pet products than ever before with superior customer service.

Mr. Pet’s is on the way to become British Columbia’s and Alberta’s leading pet retailer. But Greg has a big efficiency puzzle to solve, managing approximately 100 employees with 1200 – 1800 orders per day.

On his way to find a seamingly-simple POS solution

magento retail pos solution - case study

It’s not easy to manage 9 physical stores. Greg wants to offer different products at different store locations. Mr. Pet’s website also has lots of SKUs that needs to be organized well for customers to understand what they have and where.

Greg and his developer team were looking for a POS system to maximize efficiency and provide their customers with the best experience. This POS system should allow back-orders and dropship to fulfill 5% of his sales orders.

As simple as it may seems, Greg Penno cannot find what he wants in any POS system. Unfortunately, his experience with some other POS system did not go well, even with a popular one like Microsoft Dynamic:

  • delay in syncing data
  • incorrect product information
  • unable to meet the business’ special needs

“We have different products sometimes at different locations and we want to tell the world what products we have at each store simply so we had very special needs for magestore.”
– Greg Penno, Mr. Pet’s Store Owner –

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Believing is achieving

Mr. Pet’s needs an integrated & Magento-native POS system that use the same database for website as POS. Greg & his developer fellows didn’t give up on their research. Finally, Greg has found what he needs in Magestore POS. Running several cash registers at once, Greg was once worried about Magestore POS speed, but now everything is sorted out.

  • Checkout speed is faster than ever before with a strong POS & barcode support. “We are scanning at 110 items in 30 seconds, it might even be able to scan faster if we had a faster scanner.” – said Greg
  • Magestore POS streams real-time & lossless data. Thus, his customers can easily understand what each store/website has.
  • Running 21 cash registers in 9 physical stores is easy. Greg can expand anytime without limits or extra charges.
  • Make sales even when out-of-stock by enabling back-orders and dropshipping
  • Mr. Pet’s customers can buy online & schedule their pickup date/time at a store later.
  • Greg has launched a reward point program throughout website & all stores. He can set custom earning/ spending rules.
magento retail pos solution - case study

“Already we are able to do many more things than we were able to do in the past with our previous software.” – said Greg.
Here are the 3 quoted compliments Greg sent to Magestore:

magento pos solution success story

Easy to operate

“I love the fact that everything we require for the business is cloud based. No servers at the stores.”

magento pos solution success story

Open POS in minutes

“I love that our POS just streams from our online server and in minutes we can have a working cash register.”

magento pos solution success story

Own POS completely, forever

“I love that we own the product and no one can take a feature away from us to change it in a way we do not like.”

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Business innovation and the No.1 Leader

With his wise vision in Magestore POS, Greg has gained absolute trust from his staff members for being the No.1 boss. Renovating a whole new POS system isn’t easy, but Greg has led the team to a new era. I look like a hero to my staff now that Magestore fixed our speed problem. I think they had some doubt at times, but I was able to show them I can lead them through a fire and we survive.”

magento retail omnichannel solution - case study

Greg is on his way to complete customizations with Magestore but expresses his confidence in the outcome. “I don’t know how to express how happy I am today and that I am sooo confident that Magestore will be able to make anything we dream become a reality.”

magento retail omnichannel solution - case study

“I am very happy with the solution/ service. Very detailed and well planned out, we requested a lot of tasks that were not simple. Magestore made my dream a reality.”

– Greg Penno, Mr. Pet’s Store Owner –

Grow faster with Magestore POS now.

Innovate your retail with your own unique POS system & become your staff’s hero.