Greg Penno — the store owner of Mr.Pet’s chain stores — was one of the Canadian retailers struggling to manage and fulfill store pickup sales during COVID.
He witnessed an increase in curbside pickup orders by 10 times compared to the pre-COVID time.
However, his business lacked a proper store pickup workflow right on the Point of Sale (POS) for his staff. This makes fulfilling pickup orders challenging because most staff weren’t familiar with the backend system and found it rather confusing.
To complete the buy online — pickup curbsides process, Greg needed a store pickup solution on POS that also connects data with the online website.
Greg’s new solution gave his staff notification on the POS screen when there’s a new pickup order. In addition, they can easily sort new and completed pickup orders in a list. Thanks to this, Greg has much more confidence to maintain the business and satisfy his customers even during COVID time.