Step 1. Customers go to the website and add items to the cart. The system shows information that items are not available now and predicted time to deliver. If customers are willing to wait, they continue to create backorder.
In the case, customers shop in offline store, staff checks stock in POS system and informs customers about the sold-out. Then, asks the customer for a backorder.
In one purchasing transaction, not all items are out of stock. Depending on how the business manages orders, staff and the system will split into 2 orders or keep in only one order.
Step 2. Fulfillment staff will have to create purchase orders to restock items. Then, get approval for the purchase order if necessary. However, for some reason, an item you’ve ordered is taking longer than expected to arrive. It’s important to inform customers of the new estimated arrival date.
Step 3. Staff receives items sent by suppliers and storages them in the warehouse.
Step 4. Staff pick, pack, and ship items to customers. Besides, customers can also want to pick items in store.