Forget what you knew: Omnichannel gets a 2024 upgrade.
2024’s Retail Blueprint: Unveiling Omnichannel Tactics That Work
Free Webinar | Thursday, May 16th, 2024 | 9:30 AM ICT
In 2024, Omnichannel is all about creating a seamless “Phygital” customer journey. Customers crave consistency across online and physical touchpoints, prioritizing sustainability, community, and engaging experiences.
Take Nike’s omnichannel strategies. They offer “buy online, pick up in-store” and “reserve in-store,” along with real-time inventory tracking. Plus, they’ve built a global community of Nike lovers with a membership program! With these tactics, the brand has seen eCommerce sales soar to more than 30% of its overall business.
Join our webinar with omnichannel experts to unlock the secrets of crafting a superior “Phygital” experience. It’s time to elevate your omnichannel game!
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Meet our omnichannel experts
Jimmy Huynh
VP & Country Manager
A passionate sales leader with over 11 years of experience in CRM solutions, Jimmy has dedicated his career to supporting businesses to overcome challenges and achieve success with his in-depth industry knowledge and proven track record of building high-performing teams.
Paweł Górski
CEO & Founder
Paweł builds solutions helping frontline teams in retail and F&B chains to improve their productivity and sell more. He’s worked with diverse teams in Asia for the last 12 years, creating solutions to enhance their employee performance and drive revenue for companies like Adidas, AIA, DHL, Sofitel.
Webinar agenda
Keynote #1: The omnichannel imperative in 2024
by Magestore
The pandemic has changed the world, and businesses need to acknowledge omnichannel strategies or risk losing out to the competition. Explore:
- Why an omnichannel approach is a must-have to retain customers and expand market reach
- Shopping behaviors and the omnichannel landscape in South East Asia
- Foundational strategies for successful omnichannel retailing
Keynote #2: Data-driven marketing
by Dotdigital
The power of personalization and customer lifecycle marketing. Get insights on:
- Using offline and online data to drive customer lifetime value
- Creating amazing customer experiences that leave an impression
- Generating ROI from quick campaigns across the channels that work in Asia
Keynote #3: Building loyalty programs
by Avada
Enhance customer experience and loyalty across channels. Learn more about:
- The core factors of a loyalty program
- Leverage loyalty programs to boost sales
- Tactics to engage with customers across their journey
Panel discussion: Omnichannel best practices
featuring Ascentis, Tribee, CrescoData
Explore the common challenges and best practices when it comes to omnichannel implementation. Hear expert opinions on:
- Fostering customer engagement
- Empowering your staff
- Running a smooth system
”In 2024, SEA's omnichannel landscape is about going beyond just transactions. It's about weaving a narrative around your brand that transcends physical and digital touchpoints. SEA consumers are tech-savvy and experience-driven, and they expect brands to meet them wherever they are – online, offline, and on the go.
Lily BuiSenior Business Consultant @Magestore
Meet our sponsors
Gold Sponsors
Avada (since 2014) is an eCommerce solution provider dedicated to assisting 1 million online businesses in boosting growth.
Joy is a Shopify loyalty customer and retention solution, currently serving 8000+ merchants and 100+ Shopify Plus merchants.
Silver Sponsors
All-in-one customer experience and data platform that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.
CrescoData provides an integration platform to seamlessly integrate with hundreds of channels, real-time data visualization, and hassle-free API connections.
Ascentis powers CRM & Loyalty for leading brands in Singapore & region, offering cutting-edge solutions in Retail, eCommerce, BI, Mobile, & Digital Marketing.
Tribee enhances frontline sales teams productivity with customized, data-driven selling techniques, coaching, and performance management.
Media Sponsors
Ready to achieve remarkable retail transformation?
Join our webinar to get the latest winning omnichannel tactics that you can apply to your business.
