Forget what you knew: Omnichannel gets a 2024 upgrade.

2024’s Retail Blueprint: Unveiling Omnichannel Tactics That Work

Free Webinar | Thursday, May 16th, 2024

9:30 AM ICT | 10:30 AM SGT | 12:30 PM AEST

Overview

In 2024, Omnichannel is all about creating a seamless “Phygital” customer journey. Customers crave consistency across online and physical touchpoints, prioritizing sustainability, community, and engaging experiences.

Take Nike’s omnichannel strategies. They offer “buy online, pick up in-store” and “reserve in-store,” along with real-time inventory tracking. Plus, they’ve built a global community of Nike lovers with a membership program! With these tactics, the brand has seen eCommerce sales soar to more than 30% of its overall business.

Join our webinar with omnichannel experts to unlock the secrets of crafting a superior “Phygital” experience. It’s time to elevate your omnichannel game!

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Meet our omnichannel experts

Matthew McClelland
Technology Partnership Manager

Matthew has over 15 years of experience across various sectors and regions, expertly merging brands with the right technology to exceed business goals. He believes that any brand can thrive globally by providing an exceptional customer experience.

Lily Bui
Senior Business Consultant

Lily is Magestore’s Senior Business Consultant, who thrives on helping businesses flourish. With over 6 years of experience, Lily’s worked with merchants across the globe to design tailor-made solutions, unlocking their full potential.

Thomas Pham
Product Manager

As the Product Manager of Joy Loyalty, Thomas has 5 years of experience in developing and operating programs that focus on customer engagement and retention. He works closely with clients to enhance their loyalty strategies effectively.

Magestore webinar speaker - Jimmy Huynh @Ascentis

Jimmy Huynh
VP & Country Manager

A passionate sales leader with over 11 years of experience in CRM solutions, Jimmy has dedicated his career to supporting businesses to overcome challenges and achieve success with his in-depth industry knowledge and proven track record of building high-performing teams.

Magestore webinar speaker - Pawal Gorski @Tribee

Paweł Górski
CEO & Founder

Paweł builds solutions helping frontline teams in retail and F&B chains to improve their productivity and sell more. He’s worked with diverse teams in Asia for the last 12 years, creating solutions to enhance their employee performance and drive revenue for companies like Adidas, AIA, DHL, Sofitel.

Magestore webinar speaker - Mark Gray @CrescoData

Mark Gray
Managing Director

With over 17 years of experience, Mark has helped thousands of retailers and brands build and grow their eCommerce, online Marketplace, and Digital Marketing businesses, managing teams across Europe, USA, and Asia Pacific for ChannelAdivisor Corp, NeoPost, and Westfield.

Webinar agenda

Keynote #1: The omnichannel imperative in 2024

by Magestore

The pandemic has changed the world, and businesses need to acknowledge omnichannel strategies or risk losing out to the competition. Explore:

Why an omnichannel approach is a must-have to retain customers and expand market reach
Shopping behaviors and the omnichannel landscape in South East Asia
Foundational strategies for successful omnichannel retailing

Keynote #2: Data-driven marketing

by Dotdigital

The power of personalization and customer lifecycle marketing. Get insights on:

Using offline and online data to drive customer lifetime value
Creating amazing customer experiences that leave an impression
Generating ROI from quick campaigns across the channels that work in Asia

Keynote #3: Building loyalty programs

by Avada

Enhance customer experience and loyalty across channels. Learn more about:

The core factors of a loyalty program
Leverage loyalty programs to boost sales
Tactics to engage with customers across their journey

Panel discussion: Omnichannel best practices

featuring Ascentis, Tribee, CrescoData

Explore the common challenges and best practices when it comes to omnichannel implementation. Hear expert opinions on:

Fostering customer engagement
Empowering your staff
Running a smooth system

”In 2024, SEA's omnichannel landscape is about going beyond just transactions. It's about weaving a narrative around your brand that transcends physical and digital touchpoints. SEA consumers are tech-savvy and experience-driven, and they expect brands to meet them wherever they are – online, offline, and on the go.
Lily BuiSenior Business Consultant @Magestore

Meet our sponsors

Gold Sponsors

Avada (since 2014) is an eCommerce solution provider dedicated to assisting 1 million online businesses in boosting growth.

Joy is a Shopify loyalty customer and retention solution, currently serving 8000+ merchants and 100+ Shopify Plus merchants.

Silver Sponsors

All-in-one customer experience and data platform that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys.

CrescoData provides an integration platform to seamlessly integrate with hundreds of channels, real-time data visualization, and hassle-free API connections.

Ascentis powers CRM & Loyalty for leading brands in Singapore & region, offering cutting-edge solutions in Retail, eCommerce, BI, Mobile, & Digital Marketing.

Tribee enhances frontline sales teams productivity with customized, data-driven selling techniques, coaching, and performance management.

Media Sponsors

Ready to achieve remarkable retail transformation?

Join our webinar to get the latest winning omnichannel tactics that you can apply to your business.

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2024’s Retail Blueprint: Unveiling Omnichannel Tactics That Work

Overview

Meet our omnichannel experts

Matthew McClelland Technology Partnership Manager

Lily Bui Senior Business Consultant

Thomas Pham Product Manager

Jimmy Huynh VP & Country Manager

Paweł Górski CEO & Founder

Mark Gray Managing Director

Webinar agenda

Keynote #1: The omnichannel imperative in 2024

Keynote #2: Data-driven marketing

Keynote #3: Building loyalty programs

Panel discussion: Omnichannel best practices

Meet our sponsors

Gold Sponsors

Silver Sponsors

Media Sponsors

Ready to achieve remarkable retail transformation?

45-minute Live Demo

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