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[Discontinued] FAQ Make yours like Apple FAQ page, sure! (3.0)

[Discontinued] FAQ
  • [Discontinued] FAQ (3.0)

This extension has been discontinued.

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Community Edition 1.7 - 1.8 - 1.9.x
Enterprise Edition 1.9.x - 1.10 - 1.11 - 1.12 - 1.13 - 1.14.x
Perfectly Compatible with Security Patch SUPEE-8788 & 9652

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Benefits of Magento Product FAQ - Magento Knowledge base extension

Before deciding to buy any products, Customers always have many questions in mind. However, you are not always available there to answer these questions whereas Customers are not patient enough to comb through your site for answers.

With all efforts to get them visit your sites, do not lose them just because of some questions unanswered. A separate page listing all the Frequently Asked Questions in the knowledge base is all you need. And Product FAQ extension (Magento Knowledge Base) by Magestore can help you set up your own beautiful and informative FAQ page/knowledge base with ease!

magento faq extension benefits


How Magento FAQ - Magento Knowledge base works

magento faq extension | how it works


Features Detailed

Show the most frequently asked questions at the top of the FAQ page - Knowledge base page

Magento FAQ extension (Magento Knowledge Base extension) allows you to create a separate FAQ page (Knowledge base page). You can customize the number of questions shown on this page and list the most FAQs at the top of the page.

magento faq extension | most frequently asked questions on top

Search tool based on content ensures the accuracy of the results

Our powerful search tools of knowledge base for Magento can be applied apply to both questions and answers to satisfy customers quickly with high accuracy.

magento faq extension | search

Create topics & group questions into categories professionally

Admin can create topics (questions and answers) & group them into separate categories to bring customers a very professional user interface.

magento faq extension | grouped categories

Customize User Interface easily

Our Magento Product FAQ extension (Knowledge base extension) is full of configuration options for better user interface: position of FAQ on sidebar

magento faq extension | configure faq display



Features Full List

For Customers
  • View all FAQs on a separate page
  • Quickly find the answers, information by topics, categories and tags (New)
  • Easily search for available questions and answers
  • View most common FAQs on Category pages’ sidebar
For Admin
  • Create topics and group questions into categories
  • Sort order of categories shown in frontend
  • Customize FAQ - Knowledge base display with many options: style, position and number shown
  • Add tags for each question to easily search in frontend (New)
  • Responsive Magento Product FAQ - Magento Knowledge base extension (Updated)
  • Multi-store supported.
  • 100% Open source
  • License Certificate valid for 1 live Magento installation and unlimited test Magento installations (No license key required).
  • Easy to install and configure
  • User-friendly interface

Customization - Have it on your own way

Being opensource with well-written customization guide, you can easily modify extension. If you want to be faster & better, Magestore can give you a hand. We provide Customization Services for FAQ Extension at reasonable fee.

Be unique & better than your rival >> Submit Your request here

Release Notes

Version 3.0 (Upgraded on July 6)

  • Upgrade FAQ interface for better display (Hot)
  • Update responsive design for different device sizes & mobile users
  • Quickly search questions by tags added by admin
  • Simplify the step of adding category
  • Optimize FAQ page for SEO by adding Meta Keyword & Meta Description
  • Perfectly compatible with latest security patch SUPEE-6788 (v. 4.4)

Version 2.6 (updated on Nov 19th, 2013)

  • Update multi-store feature.

Version 2.5 (updated on Aug 6th, 2013)

  • Fix error occurring when saving the URL rewrite for a new store.

Version 2.4 (updated on Jul 16th, 2013)

  • Add translation files in German, French and Dutch.

Version 2.3 (updated on May 22th, 2013)

  • Allow .html for the url key of a FAQ, FAQ Category.

Version 2.2 (updated on Jan 11th, 2013)

  • Fix errors when searching with special characters.

Version 2.1 (updated on July 2nd, 2012)

  • Fix error that occurs while saving faq in multiple stores mode.

Version 2.0 (updated on June14th, 2012)

  • Add "Expand" and "Jump Down" style for showing FAQs.
  • Fix the same url key issue.
  • Compatible with Magento Enterprise 1.12

Version 1.7 (updated on August 15th, 2011)

  • Fix error when changing store view of category or FAQ in backend.
  • Update multi-store feature.

Version 1.6 (updated on July 4th, 2011)

  • Auto generate URL keys contain unsupported characters if questions contain them (e.g. äöü).
  • Add WYSIWYG editor to support formatting text in the answers except version for Magento 1.3.x.x

Version 1.5 (updated on May 20th, 2011)

  • Fix error in admin router.
  • Fix error that cannot edit category and FAQ.
View all versions View less


  1. Your FAQ extension helps us save more time to support our customers and match their needs.
    Mic Teri


Why highly recommends One Step Checkout extension

Bill chose both One Step Checkout and FAQ extension for his business. There are 3 main reasons for Bill’s choice, which are the quality of code, support service and the ability to integrate with his system.

How FAQ extension can encourage customers to buy more

Q: Hi Mic, could you please share your feelings of our Interview today? A: Thanks for your offer. I want to say right up front that I love the spotlighting idea of your Magento extensions. We are extremely proud when is the monthly store of Magestore showcase.

Magento Extensions - How a Cake store's using Magestore's extensions

How a Cake store's using Magestore's extensions
United Kingdom

How a Cake store's using Magestore's extensions

A: Wedding cakes are our priority at the moment. We opened a showroom in EastWood, Essex for people to come and see our cakes. Visiting our showroom, you will see that all of our sugar flower and decoration work is hand-crafted with expertise that will ensure that your wedding cake has the “wow” factor.

Reviews (34)

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  • Works Great!


    Great Magento knowledge base extension - we had some special feature requests and the support team modified the extension right away. Great support, great FAQ extension! Works just as expected.

  • Best FAQ!


    Very well designed FAQ! Didnt need any support, it was working directly after i installed this Magento knowledge base extension. Thanks!

  • Awesome Extension and Easy to Implement


    Extension works great with a very nice UI. Support is very responsive within 24hrs with solutions to fix an issues. Highly recommended for anyone looking for clean simple FAQ

  • A great and fast support from Magestore


    I bought this last month. And i use FAQ extension this month. When i used it, it had a bug and i contacted the magestore through their live chat. I sent them email on 19 oct, 12.21 PM and on 03.12 PM, they sent me and answer that they had solved the conflict that was caused by conflict CSS with magento styles. Amazing, They solved it only in 3 hours. I found another bug in FAQ extension, which is due to "sort order", and i contacted them on 22 oct, 06.53 PM (after their working hours) and they solved on 23 Oct 9.35Am, less then 24 hours. Really great and fast support from Magestore.

  • Pefect Extension


    FAQ extension made by Magestore provides exceptional functionalities that make this extension highly useful.

  • Good FAQ extension for B2B


    FAQ Extension allows B2B nad B2C customers to find answers for basic questions . I test extension and my opinion is that have good interface, category, search by keywords amd easy install. 10x

  • Reply to Peter


    Hi Peter, Yes, it does. Best regards, Magestore

  • Responsive theme supported?


    Does this extension support responsive theme?

  • Good FAQ extension


    It's easier and more convenient to search for common questions related to the products they wanna buy. The questions are also displayed clearly and suitably so that it can be found quickly. This extension is really useful for our e-store and our customers to understand more deeply about what they are interested in.

  • A helpful product

    Luke H.

    After this extension installation, it's much more convenient for our customers to search for common answers and questions they wonder. Give million thanks to Magestore with a helpful product.

  • Exactly what i was looking for! and more....


    This is my second extension from Magestore. And i am more then satisfied about ther products. The FAQ extension let´s me sort all my faq question in a clean, nice looking and sorted way. To be on the safe side i did choose for profesional installation to avoid any bugs and loads of work. This was an wise choice the support is amazing. indeed a few bugs did appear in my template using the extension, after contacting the support the friendly employees directly start resolving your issues and dont stop untill you completly satisfied with ther product. This is customer service at his best! and this in combination with the amazing products they sell is in my eyes a key to succes. I wish all companys provided such an support team. Thanks guys for all your great work keep up the good job and i will deffo take a few more products from you. Kind regards

  • good module and support

    Pixel Salsa

    great product which does what it says it will. an initial install issue that support fixed within 30 mins

  • Good functionality, superb support


    Component works very well and has some advanced features. Otherwise, there were a few small problems with the component, but the support team resolved problems very quickly and professionally!!!.

  • Reply to Baisoo


    Hi Baisoo, Thank you for using our FAQ extension. Regarding this error, please submit a ticket in our support system or send an email to Our developer will reply shortly and help you fix it. Best regards, Magestore

  • Director


    Good and easy to use extension. The magestore team was very helpful in assisting with some layout changes.

  • Excellent Support!!


    Plugin suddenly stopped working (most likely due to my tinkering with things). Support had me up and running again within hours. There was only one support ticket and response needed. Perfect! Thank you very very much Frank. Excellent support!

  • Install FAQ in single store , when add category an error display


    SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`sfurmall`.`faq_category_store`, CONSTRAINT `faq_category_store_ibfk_2` FOREIGN KEY (`store_id`) REFERENCES `core_store` (`store_id`) ON DELETE CASCADE ON UPDATE CASCADE)

  • Good and easy extension

    Great extension

    Great extension and simple to use. We needed some customizations and the developers were very helpful and made the customizations for us very quick.

  • Very good...!


    FAQ Page by Magestore is a very good extension for Magento. Category management, search engine, wysiwyg editor, etc ... This is an extension very professional. I also appreciate the support from magestore is very reactive!

  • Very good...


    The extension is very FAQ works very well. I highly recommend it if you want to enhance the professional appearance of your website. In addition support is very responsive, which is very nice. Cdt, Laurent

  • Eay solution for customers to seek help


    Show in easiest possible way for customers to find the most relevant questions and their answers.

  • Store Owner of


    Great plugin, easy to install and configure. Great job!

  • The support is really supper


    Very good extension! The support is really supper, I have got a SQL error by installation, but the support team fixed it for me immediately. A really great extension to every web-shop! Keep up the great work!

  • Fast response, many thanks!

    Susan Liu

    Very great extension i recommend, help customers to find questions and answers easily, easy installation and fast response, many thanks!

  • Good service!


    good service!

  • A good extension!


    A good extension! The support is great, at first it wasn't working as it should and support fixed it for us. A really great extension if you need a search able FAQ module! Keep up the good work!

  • Very good extension!


    Easy to install, flawless!

  • Reply to Sam- Local view speed not good


    Hi Sam, Please try to enable cache to see if it works. It's difficult to know what is your issue. It would be better if you can submit a ticket to and tell more details of your problems, we will assist you to solve that.

  • Why local view speed is not good?


    Why local view speed is not good? can cache it?

  • Text field


    Dear Zolin, Thank you for your review. For the issue you want to have the addition of another text field to add a page meta, we need more information for your requirement. Please go to and submit a ticket with your requirement, there will be a supporter follow your request from the beginning until it is finished. Best regards, Magestore

  • Functional and easy to manage


    The search function works really well as it also conducts search among the answers. Another plus is the easy management in admin. Before the layout seemed a bit simple, but now it is updated to a new look, and I'm quite delighted.

  • Perfect Extensions


    FAQ is good extension to create quick feedback with users. I test FAQ and my opinion is that is perfect toll for B2B users.

  • Must not be lack of this extension


    Nice extension! The best support! I searched everywhere for a long time to find out this extension. It is really what i looking for to make my website a perfect improvement. with it, i save more time and market net becomes larger than expected. Suggestions for next mudule: - Fix image insertion issue in CMS - Easy way to change Front End layouts - improve SEO Thank guys.

  • Easy to setup


    Thanks for this long awaited extension. All large and smaller ecommerce websites should have a FAQ knowledge base about the products the website sells. This extension fits the bill perfectly, simple... but very very effective for both the customer and in the admin area. Personally i only needed a small css edit to change the look of an FAQ page to suite my website and the extension installed without a problem and took only 5 minuets. My only wish would be... to have the addition of another text field to add a page meta title.

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