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FAQ Magento 2 - Create Knowledge Base page just like Apple with ease! - (1.0)

FAQ Magento 2
  • FAQ Magento 2 (1.0)

    Magento 2

Build a self-service knowledge base page in less than 10 minutes with Magento 2 FAQ Extension. 24/7 support is now within reach for your customers!

  • Create unlimited FAQ categories & Q&A topics
  • Set SEO-friendly direct links for main landing page & individual Q&A pages
  • Enable searching based on content, keywords, tags
  • Show most popular topics on FAQ page & catalog listing pages
  • Resposive & easy-to-configure template

Community Edition: 2.0.x - 2.1.x
Enterprise Edition: 2.0.x - 2.1.x

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"Why on earth do I need a FAQ/ Knowledge Base page?"

Because your customers always have tons of questions in mind, both before & after their purchase. And faster answers means happier customers! Studies point out that a whopping 91% would prefer using a knowledge base as self-service over contacting a support agent (gartner.com).

That's why a Magento 2 FAQ / Knowledge Base Page becomes a must in any business to deflect costly, repetitive inquiries and drive support efficiencies. And here comes the extension to help you set up your own beautiful and informative FAQ page with ease!

why Magento 2 FAQ
 

How that self-service Magento 2 FAQ support works

As self-service happens wherever your customers are looking to discover and find helpful information on your website. This Magento 2 FAQ Extension brings you clean design and sleek functionality that makes customer navigation intuitively than ever.

how magento 2 faq extension works

 

Amazing Features of Magento 2 FAQ / Knowledge Base Page

Solve customer queries quickly & increase your credibility by providing informative & relevant FAQs

Magento 2 FAQ Extension allows you to create a dedicated knowledge base page, where all customer concerns gather in one place. FAQs are displayed neatly on 1 page with collapse/expand feature. Your customers can view relevant topics quickly without going through different pages & waiting for the pages to reload.

Magento 2 FAQ module feature: showcase knowledge base - FAQs on 1 page

Highlight most frequently asked questions to save customers' finding time

For most popular questions or something customer must know, you can embed them at the top of the FAQ page to capture more attention.

You also can display top FAQs on sidebar of the catalog listing pages. Customers can see them anytime without going directly to FAQ page to find.

Magento 2 FAQ Extension feature: Display most FAQs on top page

Magento 2 FAQ Extension feature: Display most FAQs on side-bar of listing pages

Organize your content so everything is easy to find

Questions are grouped into categories so customers can easily check relevant info about their concern, such as everything customers need to know about Shipping policy should be put in 1 group. Of course Magento 2 FAQ allows you to choose how to order categories and Q&A topic based on their priority or customer's purchasing process.

Magento 2 FAQ module feature: group FAQs into categories

Search questions and answers intuitively based on content, tag, keyword

Search & navigation functions are crucial for any knowledge base pages. Customers simply enter keywords in search bar & the system enables your customers to search through all questions& answers content by entering keyword into search bar. Plus, they can simply filter topics by specific tags.

Magento 2 FAQ extension feature: search & filter

Enable direct links for specific topics

"How can I get my money back if I don't satisfy with your product?" - Even with a FAQ page, some customers are lazy & still email or chat with you to ask these kind of common questions.
Instead of answering same old questions repeatedly times by times, your staff can simply send out a quick response with the direct link to detailed info on FAQ page.

Magento 2 FAQ extension feature: SEO-friendly Direct URLs

Besides these direct links, each topic also comes with Meta keywords & description, making your website much friendlier for SEO.

Taylor your FAQs for the right customers

Have many webstores for different customer segments, based on country for instance? Let's serve up a customized self-service support experience for your customers.
Because the Magento 2 FAQ extension supports multi-store & multi-language, you can create Q&As for different websites/ stores in suitable languages for targeted customers.

Magento 2 FAQ module supports multi-store & multi-language

 

 

All you need in a Magento 2 FAQ / Knowledge Base Extension

For Store Owners
  • Create unlimited topic Q&As and group them into categories
  • Support Full HTML contents e.g. with text & images
  • Sort display order of categories & FAQs
  • Add tags for each question to easily search in frontend
  • Set SEO-friendly direct links for main landing page & individual Q&As
  • Add meta info to each Q&A, including keywords, description
  • Customize how FAQs display: style, position and number shown
  • Responsive Magento FAQ extension
  • Multi-store supported (different FAQs for different store views)
For Customers
  • View all FAQs on a dedicated page as knowledge base
  • Support collapse/expand view mode
  • Quickly find the answers, information by topic, category and tag
  • View most popular FAQs on sidebar of listing pages
Others
  • 100% Open source
  • License Certificate valid for 1 live Magento installation and unlimited test Magento installations (No license key required).
  • Easy to install and configure
  • User-friendly interface

Release Notes

Version 1.0 for Magento 2 (released on Nov 27th, 2015)

  • Release the stable version for Magento 2.0

Version 3.0 (Upgraded on July 6)

  • Upgrade FAQ interface for better display (Hot)
  • Update responsive design for different device sizes & mobile users
  • Quickly search questions by tags added by admin
  • Simplify the step of adding category
  • Optimize FAQ page for SEO by adding Meta Keyword & Meta Description
  • Perfectly compatible with latest security patch SUPEE-6788 (v. 4.4)


Version 2.6 (updated on Nov 19th, 2013)

  • Update multi-store feature.

Version 2.5 (updated on Aug 6th, 2013)

  • Fix error occurring when saving the URL rewrite for a new store.

Version 2.4 (updated on Jul 16th, 2013)

  • Add translation files in German, French and Dutch.

Version 2.3 (updated on May 22th, 2013)

  • Allow .html for the url key of a FAQ, FAQ Category.

Version 2.2 (updated on Jan 11th, 2013)

  • Fix errors when searching with special characters.

Version 2.1 (updated on July 2nd, 2012)

  • Fix error that occurs while saving faq in multiple stores mode.

Version 2.0 (updated on June14th, 2012)

  • Add "Expand" and "Jump Down" style for showing FAQs.
  • Fix the same url key issue.
  • Compatible with Magento Enterprise 1.12

Version 1.7 (updated on August 15th, 2011)

  • Fix error when changing store view of category or FAQ in backend.
  • Update multi-store feature.

Version 1.6 (updated on July 4th, 2011)

  • Auto generate URL keys contain unsupported characters if questions contain them (e.g. äöü).
  • Add WYSIWYG editor to support formatting text in the answers except version for Magento 1.3.x.x

Version 1.5 (updated on May 20th, 2011)

  • Fix error in admin router.
  • Fix error that cannot edit category and FAQ.
View all versions View less

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