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Terms and Conditions
Please read the following document containing the Terms and Conditions carefully before using Magestore.com. By purchasing products from Magestore, we assume that you read and agree to our terms and conditions.
Magestore is the copyright holder of all software sold on this site. The copying, redistribution, use or publication by you of any products without Magestore’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or part of any other software or product or website.
By purchasing a product of Magestore:
- Customer will receive source code open 100%.
Customer will obtain a License Certificate which will remain valid until the Customer stops using the Product or until Magestore terminates this License because of Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and unlimited test Magento installations.
- You are allowed to customize our products to fit with your using purpose.
Magestore does upgrade regularly to meet new requests from customers or make our products work with later versions of Magento. Customers purchased a product from Magestore will get the updated versions for Free by logging in our store and go to My account>My downloadable products. Follow our Blog or newsletter for the updated information.
Magestore offers 1 Year FREE support for all of your paid extensions (updated from March 2016). Support includes answering questions related to our products, bug/error fixing to make sure our products work well on your site exactly like our demo. Support does not include customizing our product to fit your own needs; customization request will require some fee (basically $30/hour for Magento 1 & $40/hour for Magento 2). We strongly believe that one year being beside you is stable enough to make the extension work perfectly on your site.
We also support for free products, however, you will have to purchase support package for 1 year with the value of $50. To ask for support or report bugs, please submit a ticket to our Support system. Please kindly understand that tickets that arrive at our weekend will be processed when we’re back to the office on next Monday.
We offer 30-day money back guarantee for all of our products. You can get a full refund if you are not fully satisfied with our product during 30 days after your purchase. Please submit a ticket with your order information to our ticket system to request refund. You will receive the refund within 7 days since your request is confirmed.
All refund requests after 30 days are not accepted. Please remember that we will not refund any fee you paid for installation and customization services. We do not offer refund policy for Membership fee either. Once you purchase a membership plan of Magestore, cancellation is not allowed and you will not receive the refund for any reason.
Please note that these Terms and Conditions may change from time to time. Magestore reserves the right to modify these Terms and Conditions at any time. Regardless, we will post any Terms and Conditions changes on this page and, if the changes are significant, we will provide a more prominent notice.
These Terms and Conditions go into effect on 15th May 2011.