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Magestore's Policy



Please read the following Terms and Conditions carefully before using any products or services on www.magestore.com. By purchasing, installing or using products or services from Magestore, we assume that you read and agree to all the terms of this policy.

1. COPYRIGHT

Magestore is the copyright holder of all software sold on this site. The copying, redistribution, use or publication of any products without Magestore’s permission, is strictly prohibited. You are not allowed to use any part of our code in whole or as part of any other software or product or website.

2. PRODUCT LICENSE

2.1. Grant of product license

By purchasing a product of Magestore:

  • Customer will receive 100% open source code.
  • Customer will obtain a License Certificate which will remain valid until the Customer stops using the Product; or until Magestore terminates this License because of Customer's failure to comply with any of its Terms and Conditions. Each License Certificate includes a license serial which is valid for one live Magento installation only and unlimited test Magento installations.
  • You are allowed to customize our products to fit with your using purpose.

2.2. Description of other rights and limitations

(a) Installation and Use

For each new Software installation, you are obliged to purchase a separate License.

You are not permitted to use any part of the code in whole or part in any other software or product or website.

You are legally bound to preserve the copyright information intact including the text/link at bottom.

(b) Distribution

You are not allowed to distribute Magestore software to third parties. Any distribution without our permission, including non commercial distribution is considered as violation of this Agreement and entails liability, according to the current law. You may not place the Software onto a server that allows access to the Software via a public network or the Internet for distribution purposes.

(c) Rental

You may not give, sell, sub-license, rent, lease or lend any portion of the Software to anyone.

(d) Compliance with Applicable Laws

You must comply with all applicable laws regarding use of software products. Magestore software and a portion of it are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Accordingly, customer is required to treat the software like any other copyrighted material. Any activity violating copyright law will be prosecuted according to the current law. We retain the right to revoke the license of any user holding an invalid license.

2.3. Termination

Without prejudice to any other rights, Magestore may terminate this License at any time if you fail to comply with the terms and conditions of this License. In such event, it constitutes a breach of the agreement. Your license to use the program is revoked and you must destroy all copies of Magestore products in your possession.

After being notified of termination of your license, if you continue to use Magestore software, you hereby accept an injunction to prevent you from its further use. You will have to pay all costs (including but not limited to reasonable attorney fees) to enforce our revocation of your license and for any damages suffered by us due to your misuse of the Software.

In case of license termination, we are not bound to return you the amount spent for purchase of the Software.

2.4. Limitation of liability

In no event shall Magestore be liable for any damages (including, without limitation, lost profits, business interruption, or lost information) rising out of 'Authorized Users' use of or inability to use the Magestore products, even if Magestore has been advised of the possibility of such damages.

In no event will Magestore be liable for prosecution arising from use of the Software against the law or for any illegal use.

3. PRODUCT UPDATE

Magestore does upgrade regularly to meet new requests from customers or make our products work with later versions of Magento. Customers who purchased a product from Magestore will get the updated versions for FREE for each Magento version (Magento 1.x or Magento 2.x). This means if you purchased extensions for Magento 1.x, you will get the latest version for free. If you bought modules in Magento 2.x, you will also have the updated version in Magento 2.x for free.

**NOTE: If you are customers buying Magento 1.x modules before March 1st 2016, you can request to get the package of Magento 2.x for FREE. If you buy Magento 1.x module after March 1st 2016, you can request to get the same extension edition of Magento 2.x with 50% discount. For other cases, contact us for more information.

You can download your FREE update version by logging in our store and going to My account>My downloadable products.

To receive important updates or promotions, follow our Blog or subscribe to Magestore monthly newsletter for the updated information.

4. SUPPORT

4.1. For orders completed before 1st March, 2016:

  • For paid products and services, our support is still provided free for lifetime.
  • For free extensions, support packages are offered at $20 for 1 month and $50 for lifetime.

4.2. For orders completed from 1st March, 2016:

  • For paid products and services, our support is provided free for the first year. From the second year, you can renew support services at $50 per year for each extension
  • For free extensions, support packages are offered with $20 for 1 month and $50 for 1 year. After 1 year, you can renew your support service at $50 each year.

Support includes answering questions related to our products, bug/error fixing to make sure our products work well on your site, exactly like our demo.

Support does not include customizing our product to fit your own needs. Customization request will require fee (official rate $30/hour for Magento 1 & $40/hour for Magento 2).

To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).

5. REFUND

We offer 30-day money back guarantee for all of our products. You can get a full refund if you are not satisfied with our product during 30 days after your purchase. Please note that: if you want to receive refund by a different Paypal email from which you used to purchase, an extra handling fee (equivalent to about 3.9% of the total amount) will be deducted to cover incurred Paypal's transaction fees.

Magestore will not process refund requests for the following cases:

  • All refund requests that exceed 30-day limitation after purchase;
  • Installation and customization services fee.

To request refund, please submit a ticket with your order information to our ticket system. You will receive the refund within 7 days since your request is confirmed.

6. PRIVACY POLICY

At Magestore, we recognize that privacy is important and we commit to protect your privacy. This policy describes the ways we collect, store, use and protect your personal information. We assume that you accepted our policy when you sign up and use our services.

6.1. How we collect information

When you visit Magestore.com, we collect your IP address and web browser information. If you want to create an account at Magestore, we require you provide your personal information: name, address and email address. When you purchase extensions from Magestore, you may need to provide us some more additional information: address, phone, company.

6.2. How we use your information

Our main purpose to collect your information is to provide you secure, smooth, efficient when you browse our site. We use this information to process and deliver your order, for billing purposes, for providing a more pleasant and personalized shopping experience, and for communicating with you about orders and promotional updates. You can review and edit your personal information at any time by logging in your account and go to My Account section.

6.3. How we use cookies

When you access our website, we may place small data files called "cookies" on your computer. This data contains information about you and it helps us to identify you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you logout your account or close your browser, this cookie expires and no longer has any effect. If you disable cookies for our site, you may still use our site, but certain benefits of your shopping experience with us may be impacted.

AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of www.magestore.com with the Adwords advertising network. You can opt out of the cookie tracking here. Personal Data collected include Cookie and Usage Data.

6.4. How we protect and store personal information

We commit to protect personal information. We store your information on our secured server. We use SSL for the checkout process which help you keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.

You can always trust when doing business with Magestore, we always try our best to protect our customers.

7. POLICY CHANGES AND UPDATES

Please note that this policy may change. Magestore reserves the right to add, remove, change and/or modify this policy at any time. The changes will be updated on this page and, if the changes are significant, we will provide a more prominent notice.

Last update: June 2017.

Should you have any further enquiries, please contact us for assistance.

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