Magento 2 extension won’t just be wonderful for all your necessary task. That’s why your online store needs more third party solutions for Magento 2. Well, there are lots of them, but for a typical store owner, you should notice these two most: the live chat system and the ticket system.
Live chat system
Live chat system is an online customer service software with live support and some web analytics capabilities. There are now 2 most well-known live chat systems which are developed and worked well in SaaS (Software as a Service) business like Magento 2: Zendesk chat (formerly Zopim chat) and Intercom. Let’s see the table of comparison between these two:
|Overall features||Zendesk chat||Intercom|
|Live chat and instant message||x||x|
|Tracking and Live Analytics||x||x|
|Price||Min $11.2||Min $49|
|Available plans||Engage + Learn + Support: from $57
Acquire: flat $49
Engage: from $49
Learn: from $49
Support: from $49
Observe: free forever
|Lite – Free
Basic – $11.20/agent/month (yearly) or $14/agent/month (monthly)
Advanced – $20/agent/month (yearly) or $25/agent/month (monthly)
Premium – $44/agent/month (yearly) or $55/agent/month (monthly)
|Available Languages||USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East||USA, UK, Canada, Europe|
|Business Size||Small Business | Medium Business | Large Enterprises | Freelancers||Small Business | Medium Business | Freelancers|
|Supported Integrations||Zopim supports integration with the following business systems and applications:
||Intercom offers an API and integrates with the following applications:
Support ticket system
A ticket system is a computer software package that manages and maintains lists of issues, as needed by an organization. Notable supported Ticket systems for Magento 2 are Zendesk ticket and Kayako.
|Email to Ticket Conversion||x||x|
|Self Service Portal||x||x|
|Multiple Service Level Agreement policies||x||x|
|Automations – Ticket routing, scenario automations||x||x|
|Community Portal with Idea Management & Voting||x||x|
|Multi-language & multi-time zone support||x||x|
|Available Languages||USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East||USA, UK, Canada, China, Germany, India, Japan|
|Business Size||Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
Because Zendesk chat and Zendesk system are working well together, Zendesk chat is considered better than Intercom, both in price and functions. We have used many different live chat and ticket system, but we are now happy with the current Zendesk chat and ticket system.
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