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Magestore's Products Policy
NOWHERE CAN YOUR MONEY BE THIS SAFE!
Your extensions are guaranteed FOREVER. In case you want to return, we guarantee 100 percent of your money back within 30 days. We strongly believe that these policies also guarantee Magestore to be the best place for your wanted Magento extensions. We know how to make the best efficiency of either your money or every single minute of your time and effort to invest in your ecommerce-site.
REFUND FOR RETURN
Don’t let your time just go around the bush to compare and consider for which supplier you should choose. If your interest comes, purchase your wanted extensions! For any case of dissatisfaction, you surely get a full refund within 30 days after your purchase.
How can you do that? Just submit a ticket with your order information to our ticket system. The refund will be sent to you in 7 days after being confirmed.
You should also make sure that your request is during 30 days after purchase because it will be not accepted with exceeding time of 30 days. Fee paid for installation and customization services will not be refunded, also. For Membership fee, once you purchase, you cannot cancel or receive refund for any reason. So, keep it in your mind before making final decision.
1-YEAR FREE SUPPORT
- * For orders completed before 1st March, 2016:
- For paid products and services, our support is still provided free for for lifetime.
- For free extensions, support packages are offered with $20 for 1 month and $50 for lifetime
- * For orders completed from 1st March, 2016:
- For paid products and services, our support is provided free for for the first year. From the second year, you can renew support services at $50/year for each extension.
- For free extensions, support packages are offered with $20 for 1 month and $50 for 1 year. After 1 year, you can renew your support service at $50 each year.
- * You will get the fastest solution to:
- Any questions related to our products
- Any bug/error fixing to make sure the products work well in your site, exactly like our demo
- * If you want to customize or request support for FREE products, be aware that:
- Customizing any extension to fit your own needs will require some fee (basically $20/hour). We recommend you submit your customization through this page
- For free extensions, support packages are offered: $20 for 1 month and $50 for each year.
Whenever you need to be supported or report bugs, please submit ticket to our Support system. With tickets submitted during weekend, they will be processed when we are back to office the next Monday (GMT +7).
LIFETIME FREE UPDATE
To make our extensions competitive with the market, extensions updates & upgrades are released every month to meet your needs and work well with the latest version of Magento. After purchasing, you will get free updates for each Magento version (Magento 1.x or Magento 2.x). For example, if you purchased extensions for Magento 1.x, you will get the latest version for free. If you bought modules in Magento 2.x, you will also have the updated version in Magento 2.x for FREE.
**NOTE: If you are customers buying Magento 1.x modules before March 1st 2016, you can request to get the package of Magento 2.x for FREE. If you buy Magento 1.x module after March 1st 2016, you can request to get the same extension edition of Magento 2.x with 50% discount. For other cases, contact us for more information.
Just log in to our store, go to My account > My downloadable products, and they are yours.
And finally, we will notice you for any changes of these policies
Our policy may change sometimes if needed. You can update information right on this page. If the changes are significant, we will provide a more prominent notice.
The Magestore's Products Policy goes into effect on 15th May 2011.
We would be very happy to take care of you. If there's something troubling you, then get in touch by talking to us.