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FAQ (2.6)

Magento FAQ extension

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Magento FAQ Extension allows your customers to find answers for common questions in FAQ page.
  • Show most frequently asked question at the top of the page
  • Questions divided into categories
  • Search questions and answers based on content

Community Edition 1.4 - 1.5 - 1.6 - 1.7 - 1.8
Enterprise Edition 1.9 - 1.10 - 1.11 - 1.12

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  1. Your FAQ extension helps us save more time to support our customers and match their needs.
    Mic Teri

Happy Customers


Why should use Magento FAQ Extension

When customers have questions related to your store, the first thing customers normally do is looking for the answers right in your site as they may be busy or not interested in calling or visiting your store. Some might leave your website for not finding FAQ. Don’t miss any potential customers just because of lacking FAQ. Add this Magento FAQ extension to your cart immediately!

Values Magento FAQ Extension brings to you

  • Magento FAQ extension provides customers with answers for common questions related to your shop.
  • FAQ Extension displays the most frequently asked questions at the top of the page.
  • Optimum search function makes it easier for customers to search for the most similar questions.
  • Search tool based on content applying to both questions and answers ensures the accuracy of the results.
  • You can manage groups of questions professionally using Magento FAQ extension.
  • Allow .html for the url key of a FAQ, FAQ Category.
  • The administration in the back-end is easy and convenient.
  • Support friendly URL, good for SEO.
  • Support multi languages.
  • Support multi stores.
  • Have translation files in German, French and Dutch


  • Responsive Magento FAQ extension
  • Magento FAQ extension is 100% Open source.
  • License Certificate valid for 1 live Magento installation and unlimited test Magento installations (No license key required).
  • Easy to install and configure.
  • User-friendly interface.

Interview Customer using Magento FAQ extension: Install Magento FAQ page for your store – Should or Not?.

You're in Category: Magento extensions > Magento Support

You should view Related products: Magento Community Feedback Extension


  • Exactly what i was looking for! and more....


    This is my second extension from Magestore. And i am more then satisfied about ther products. The FAQ extension let´s me sort all my faq question in a clean, nice looking and sorted way. To be on the safe side i did choose for profesional installation to avoid any bugs and loads of work. This was an wise choice the support is amazing. indeed a few bugs did appear in my template using the extension, after contacting the support the friendly employees directly start resolving your issues and dont stop untill you completly satisfied with ther product. This is customer service at his best! and this in combination with the amazing products they sell is in my eyes a key to succes. I wish all companys provided such an support team. Thanks guys for all your great work keep up the good job and i will deffo take a few more products from you. Kind regards

  • good module and support

    Pixel Salsa

    great product which does what it says it will. an initial install issue that support fixed within 30 mins

  • Good functionality, superb support


    Component works very well and has some advanced features. Otherwise, there were a few small problems with the component, but the support team resolved problems very quickly and professionally!!!.

  • Reply to Baisoo


    Hi Baisoo, Thank you for using our FAQ extension. Regarding this error, please submit a ticket in our support system or send an email to Our developer will reply shortly and help you fix it. Best regards, Magestore

  • Director


    Good and easy to use extension. The magestore team was very helpful in assisting with some layout changes.

  • Excellent Support!!


    Plugin suddenly stopped working (most likely due to my tinkering with things). Support had me up and running again within hours. There was only one support ticket and response needed. Perfect! Thank you very very much Frank. Excellent support!

  • Install FAQ in single store , when add category an error display


    SQLSTATE[23000]: Integrity constraint violation: 1452 Cannot add or update a child row: a foreign key constraint fails (`sfurmall`.`faq_category_store`, CONSTRAINT `faq_category_store_ibfk_2` FOREIGN KEY (`store_id`) REFERENCES `core_store` (`store_id`) ON DELETE CASCADE ON UPDATE CASCADE)

  • Good and easy extension

    Great extension

    Great extension and simple to use. We needed some customizations and the developers were very helpful and made the customizations for us very quick.

  • Very good...!


    FAQ Page by Magestore is a very good extension for Magento. Category management, search engine, wysiwyg editor, etc ... This is an extension very professional. I also appreciate the support from magestore is very reactive!

  • Very good...


    The extension is very FAQ works very well. I highly recommend it if you want to enhance the professional appearance of your website. In addition support is very responsive, which is very nice. Cdt, Laurent

  • Eay solution for customers to seek help


    Show in easiest possible way for customers to find the most relevant questions and their answers.

  • Store Owner of


    Great plugin, easy to install and configure. Great job!

  • The support is really supper


    Very good extension! The support is really supper, I have got a SQL error by installation, but the support team fixed it for me immediately. A really great extension to every web-shop! Keep up the great work!

  • Fast response, many thanks!

    Susan Liu

    Very great extension i recommend, help customers to find questions and answers easily, easy installation and fast response, many thanks!

  • Good service!


    good service!

  • A good extension!


    A good extension! The support is great, at first it wasn't working as it should and support fixed it for us. A really great extension if you need a search able FAQ module! Keep up the good work!

  • Very good extension!


    Easy to install, flawless!

  • Reply to Sam- Local view speed not good


    Hi Sam, Please try to enable cache to see if it works. It's difficult to know what is your issue. It would be better if you can submit a ticket to and tell more details of your problems, we will assist you to solve that.

  • Why local view speed is not good?


    Why local view speed is not good? can cache it?

  • Text field


    Dear Zolin, Thank you for your review. For the issue you want to have the addition of another text field to add a page meta, we need more information for your requirement. Please go to and submit a ticket with your requirement, there will be a supporter follow your request from the beginning until it is finished. Best regards, Magestore

  • Functional and easy to manage


    The search function works really well as it also conducts search among the answers. Another plus is the easy management in admin. Before the layout seemed a bit simple, but now it is updated to a new look, and I'm quite delighted.

  • Perfect Extensions


    FAQ is good extension to create quick feedback with users. I test FAQ and my opinion is that is perfect toll for B2B users.

  • Must not be lack of this extension


    Nice extension! The best support! I searched everywhere for a long time to find out this extension. It is really what i looking for to make my website a perfect improvement. with it, i save more time and market net becomes larger than expected. Suggestions for next mudule: - Fix image insertion issue in CMS - Easy way to change Front End layouts - improve SEO Thank guys.

  • Easy to setup


    Thanks for this long awaited extension. All large and smaller ecommerce websites should have a FAQ knowledge base about the products the website sells. This extension fits the bill perfectly, simple... but very very effective for both the customer and in the admin area. Personally i only needed a small css edit to change the look of an FAQ page to suite my website and the extension installed without a problem and took only 5 minuets. My only wish would be... to have the addition of another text field to add a page meta title.

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Release Notes

Version 2.6 (updated on Nov 19th, 2013)

  • Update multi-store feature.

Version 2.5 (updated on Aug 6th, 2013)

  • Fix error occurring when saving the URL rewrite for a new store.

Version 2.4 (updated on Jul 16th, 2013)

  • Add translation files in German, French and Dutch.

Version 2.3 (updated on May 22th, 2013)

  • Allow .html for the url key of a FAQ, FAQ Category.

Version 2.2 (updated on Jan 11th, 2013)

  • Fix errors when searching with special characters.

Version 2.1 (updated on July 2nd, 2012)

  • Fix error that occurs while saving faq in multiple stores mode.

Version 2.0 (updated on June14th, 2012)

  • Add "Expand" and "Jump Down" style for showing FAQs.
  • Fix the same url key issue.
  • Compatible with Magento Enterprise 1.12

Version 1.7 (updated on August 15th, 2011)

  • Fix error when changing store view of category or FAQ in backend.
  • Update multi-store feature.

Version 1.6 (updated on July 4th, 2011)

  • Auto generate URL keys contain unsupported characters if questions contain them (e.g. äöü).
  • Add WYSIWYG editor to support formatting text in the answers except version for Magento 1.3.x.x

Version 1.5 (updated on May 20th, 2011)

  • Fix error in admin router.
  • Fix error that cannot edit category and FAQ.
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