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Community Help Desk Checklist - Create a question and answer site for programmers like Stackoverflow.com

Community Help Desk Checklist
  • Community Help Desk Checklist

How to make your customer support more quickly? Build a forum like Stackoverflow.com – a question and answer site for programmers to help your customers:

  • Search for topics related to products they concern by tags
  • Interact with others by replying, voting for quality topics and comments

Magestore Does Not provide the extension mentioned in this article or associate with any 3rd party providers.
This post only suggests main features that you should have in a similar extension. Plus, you can download this checklist for FREE!

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You're in Category: Magento Extensions | You should view Related products: Magento FAQ extension

Why you should build a question-and-answer forum in your site

Do you want your customers to engage more on your site and interact with each other so that you can listen to them and improve your products and services? A Magento Community Help Desk extension is truly the answer you are looking for. With this type of extension, your customers can build a community themselves and get support from others. Even more interesting, it is integrated into each product page, thus customers now have more information before making a buying decision. Magento Community Help Desk extension | Benefits
 

How to build your own community

Magento Community Help Desk extension | How it works
 

Let's see must-have features that help you in building your forum

Users can look for topics that are being discussed by tag system, most comments, most votes or un-replied topics. Magento Community Help Desk extension | Search for topics
Also, users after logging in can start a new topic by asking questions about product, service or other related areas. Magento Community Help Desk extension | Start a new topic
Users can comment and vote for topics that are contributory. Helpful answers can be set as official answers by Admin. Magento Community Help Desk extension | Comment and vote for topics

Community Help Desk is both integrated into each individual product page and also displayed in its own page, supported by tag system.

Magento Community Help Desk extension | Community Help Desk on Product Page

Admin can manage topics, users and tags that are activate on Community Help Desk.

+ Topic : enable/disable, control its tags, creators, comments

+ User: set moderator, the topic and comments they create, their log action

+ Tag: tag information, its related topics and products

Magento Community Help Desk extension | Manage topics, users, tags

Admin can control activities of moderator in terms of: Topic (edit tags/content, delete topic); Comment (edit, set official comment, delete comment) and Normal Uuser (ban account).

Magento Community Help Desk extension | activities of moderator
Admin can control email activities such as sending password to user who used email to post topic/ comment, notify user when there is a new comment on topics they started or are following. Magento Community Help Desk extension | Email Configuration

 

 

Check full checklist here

 

For Users
  • Search for topics associated with the product of interest right in the product page by locating tag system, entering any keywords, viewing latest replied topics, most voted topics or comments, unreplied topics
  • Create, comment, vote for topics, replies 
  • Be moderator of one or more topics where they can edit or delete topics, comments and tags, control other users’ activities
  • Keep track of community by receiving emails when someone comments on topics they are following or have created
  • Log in by using social network accounts
For administrators
  • Set popular tags themselves or by number of topics
  • Set number of popular tags and topics displayed on home page
  • Manage related topics, tinymce, captcha, topic suggestion 
  • Configure email sending with password for new users, new comments for topic creators/followers
  • Control moderator’s activities related to topic, comment and other normal users’ actions
  • Enable or disable social login

What others talk about their experience with this kind of extensions

  • Helpful module

    Andy

    We always wanna satisfy our customers, and this extension does help me in support customer to search for products' related topics and read others' review. It's also easy to use. Thank you, Magestore, for this helpful module

  • Very good!!!

    Queens

    It is a very good extension with friendly interface. It also supports multiple stores. With the help of this extension, vistiors and customers have more interactions. I like it.

  • Easy to install and configure

    Ken

    I can manage popular tags so that customers can easily look for related topics they're interested in. Visitors can see others' thoughts about products before they decide to buy or not. It's so easy to install and configure, also.

  • I recommend it!

    Michael

    Our customers can leave their reviews about products and visitors can have a general picture about what they are going to buy. It's also easy to install and use. I recommend it!

  • Good Extension

    Lubomir

    this extension is very simple HelpDesk for Magento B2B portal. Interface is friendly and support multiple stores. when create MarketPlace Magento Portal it is very good solution.

  • Very good !

    fatburner

    Community feedback is a very interesting application for your website based on magento. This application provides an interactive exchange between clients and visitors. So everyone can easily leave an opinion, ask a question, offer a solution or just comment on a product.

  • Webmaster

    Jerry Lee

    We have this extension installed and actively using it, it works great for us to show case our work and allow customers to vote and review what we have built. Check it out here: http://www.storyleather.com/community-feedback/ Awesome extension. Thank you for the wonderful work!

  • So far so good.

    victorcosta@hobbystore.com.br

    I'm testing it on a sand-box environment and its great and useful. Soon I will be deploying at a production environment. Easy to install and configure. Bit tricky at translating but its ok. Keep the great extensions! Thank You

  • Reply to Chan

    Magestore

    Hi Chan, Thank you for using our extension and giving helpful feedbacks. We definitely consider your great suggestions in future updates to improve this product. Best regards, Magestore.

  • Great but could be a little better.

    Chan

    I really like this extension. To make it better please allow the customer to change there Avatar and see their feedback history from their account page. For an Admin, it would be nice to click on the customer and see there history instead of having to do it straight from the extension. Another great addition is to be able to see statistics for each Topic Type.

  • Very good !

    fatburner

    Community feedback is a very interesting application for your website based on magento. This application provides an interactive exchange between clients and visitors. So everyone can easily leave an opinion, ask a question, offer a solution or just comment on a product.

  • Reply to Monica

    Magestore

    Hi Monica, Thank you for your suggestion. We highly appreciate it and will consider to update in the next version.

  • Fernandis

    Monica

    It would be even better if like in yelp.com there is another tab called "facebook friends" next to question, praise, report, and idea so people who login via facebook can see what their friends are saying. Coz Friends feedback/review is more valuable than unknown peoples feedback

  • Best way to build image

    Waqar

    A lot many customers like to see the previous customers feedback about the overall services of the store as well as its products before proceeding with buying process and if they find a nice platform where they can see the previous buyers comments and feedback then it really doubles their confidence to buy products. A certain recomendation for almost every store.

  • great next extension

    Innovaction

    Hi. I just bought the extension. Minute ago, I was looking for something that connects my customers with Magento. tried and tested a lot other extension - but Community Feedback is all-out-in-the-box. Todays every store must look for customers - they are in social. So this is a best and most valuable connector to Social and Magento. I Recommend it definitely.

  • Get satisfied support

    Brian Drew

    I find this is the most useful module for my business. When installing this extension, I had some unwanted troubles of uploading files. I believed that it would keep crashing that time. But Magestore's Supporters helped a lot so that Social voice could run properly on my store. Their quick and great responses are reason why I vote 5 stars for Magestore. Thumb up, guys!

  • Reply to Edin

    Magestore

    Hi Edin, Thanks for your interest in our Community Feedback extension. This module is specialized for Magento stores so it will more fit Magento's needs than Get satisfaction. Moreover, with Community Feedback extension, you can install and manage the Feedback system by yourself without the 3rd partner. You can take a look at our Blog for more details: http://www.magestore.com/blog/2012/05/04/get-satisfaction-social-voice-comparison/ Best regards, Magestore

  • The extension seems like get satisfaction

    Edin

    The extension seems like get satisfaction, is it better?

  • Great one!

    Thomas

    I've started to use this extension but already felt great about it!

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