Normally, we reply to your ticket in less than 24 hours after your ticket is submitted (except Saturday, Sunday and holidays). Late responses can be caused by the following reasons:
1. Network or system problems may occur. Your email couldn’t reach us due to errors of email system or our support system.
2. Your ticket is submitted in our break when we haven’t been back to work (our working time is from 7:30 am to 4:30 pm from Monday to Friday - GMT+7)
If you have got no response in over 24 hours since you submitted a ticket and this issue is not due to the reason #2, please notify us on Facebook (http://www.facebook.com/magestore) or Twitter (@magestore). We will check our system and contact you soon.