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FAQ

Most Frequently Asked Questions

FAQ Topics

Product
1. Can I use Affiliate+ on some test sites after I purchase?
2. Do I have full access to customize the affiliate front-end templates?
3. How many stores can I use Affiliate+ trial license on?
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Ordering and Delivery
1. How can I cancel a pending order to place a new one?
2. How can I get the product after purchasing?
3. How long does it take to get my purchased items after placing order?
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Installation
1. Can I request refund for the installation services?
2. How can I purchase this service?
3. How long does it take you to complete the installation?
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Price
1. Is there any additional cost after purchasing your product?
2. Is there any way I can get discounts?
3. Is there difference in price between the Community Edition and Enterprise Edition?
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Contact
1. How can I subscribe to Magestore Newsletter?
2. How do I contact Magestore?
3. What are your working hours?
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Product Update
1. Can I get the updated version and what is the fee for it?
2. How can I receive the updated version?
3. How can I upgrade features for my Affiliate+ Edition?
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Refund policy
1. Can I ask for a refund after purchasing?
2. Can I get a refund for the installation service?
3. I purchased over 30 days ago but I haven’t used your product. Can I ask for a refund?
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Reward Policy
1. How can I use my points to place an order?
2. How to check how many points there are in my balance?
3. My order is pending, how to cancel it to get the points back and place other orders?
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Support policy
1. Do you support your extension and what is the fee?
2. How can I get your support?
3. How long can I receive your support?
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Payment
1. How can I pay to purchase Affiliate Plus extension?
2. I was redirected to Paypal/Moneybookers to fill in my information, but I don’t know whether it’s finished or not.
3. Is my order information safe when purchasing in Magestore?
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Partner program
1. How to enroll in your Partner program?
2. What benefits can your Partners obtain?
3. Who can sign up for Magestore’s Partner program?
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License
1. Can I extend my trial license?
2. How long is your trial license?
3. How many stores can I use an edition of your product?
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